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| Section | Client Charter | Level of Achievement (2010) |
Level of Achievement (2011) |
Level of Achievement (2012) |
Level of Achievement (2013) |
Level of Achievement (2014) |
Level of Achievement (Until April) (2015) |
| Zakat Distribution | Perform an investigation into the application and give assistance to successful applicants within 60 working days from the date of application. | 86 % | 86 % | 20 % | 51 % | 88 % | 89 % |
| Wakaf | Implement the application wakaf process within 30 working days. Implementing the treasury division of land redemption process within 21 working days. |
86 % 67 % |
86 % 67 % |
22 % 83 % |
0 % 50 % |
85 % 86 % |
88 % 87 % |
|
Muallaf Registration |
Implement the registration process converts and converts declaration card issuance within 45 minutes after the conversion is made. | 83 % | 83 % | 44 % | 46 % | 89 % | 100 % |
| Orphanage Management | Implement student admissions application process to the orphanage and conduct interviews and provide results within 30 minutes at check-in made. | 100 % | 100 % | 35 % | 32 % | 67 % | 100 % |
| Customer Complaint Management | Respond to customer complaints within 3 working days. Take action on complaints within 14 working days. |
63 % 63 % |
63 % 63 % |
22 % 83 % |
0 % 50 % |
71 % 89 % |
75 % 75 % |
| Finance | Prepare payment vouchers within a period not exceeding two weeks from the date of receipt of the complete bill. Prepare monthly financial statements not later than the 15th day of the next. |
100 % 100 % |
100 % 100 % |
100 % 100 % |
100 % 100 % |
100 % 100 % |
100 % 100 % |